Role and Responsibilities:
1. **Organizing Office:**
- Ensure the office environment is orderly and efficient.
- Arrange files and documents systematically.
- Manage inventory of office supplies.
- Maintain cleanliness and organization within the office space.
2. **Communication Management:**
- Sort and distribute communications promptly and accurately.
- Handle incoming and outgoing emails, letters, and packages.
- Ensure timely dissemination of information to relevant parties.
- Maintain confidentiality of sensitive information.
3. **Record Keeping:**
- Create and update records with accurate and valid information.
- Organize and maintain databases, spreadsheets, and files.
- Ensure proper documentation of important documents and records.
4. **Meeting and Appointment Scheduling:**
- Schedule and plan meetings, appointments, and events.
- Coordinate with relevant parties to set up meeting agendas and prepare necessary materials.
- Ensure all participants are informed of meeting details in a timely manner.
5. **Supply Management:**
- Monitor levels of office supplies and replenish as needed.
- Handle shortages promptly to avoid disruptions in workflow.
- Coordinate with suppliers to ensure timely delivery of necessary items.
6. **Issue Resolution:**
- Address and resolve office-related malfunctions or issues.
- Respond to requests and inquiries from colleagues or clients in a timely manner.
- Troubleshoot problems with office equipment or systems.
7. **Interdepartmental Coordination:**
- Collaborate with other departments to ensure compliance with established policies and procedures.
- Communicate effectively with colleagues from different teams to facilitate smooth workflow.
8. **Building Relationships:**
- Maintain positive and professional relationships with suppliers, customers, and colleagues.
- Foster a collaborative and supportive work environment.
9. **Receptionist Duties:**
- Provide receptionist duties as needed, including greeting visitors, answering phones, and directing calls.
**Requirements:**
1. **Relevant Experience:**
- Proven experience as a back-office assistant, office assistant, or similar administrative role.
2. **Technical Skills:**
- Knowledge of 'back-office' computer systems (ERP software).
- Working knowledge of office equipment.
- Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).
3. **Organizational Skills:**
- Excellent organizational and time management skills.
- Ability to prioritize tasks and work efficiently under pressure.
4. **Analytical and Problem-Solving Abilities:**
- Analytical mindset with aptitude in problem-solving.
- Ability to identify issues and propose effective solutions.
5. **Communication Skills:**
- Excellent written and verbal communication skills.
- Ability to communicate clearly and professionally with colleagues and external parties.