Role and Responsibilities:

Student Counselling/Sales call:

1. Engage with prospective students over the call. Understand their background, career aspirations, and challenges they may be facing and pitch the Pregrad courses accordingly.

2. Maintaining the database on the internal templates.
Enrollment Assistance:

1. Assist students with the Enrollment process, including course selection, fee payment, and registration.

2. Follow up with potential leads and encourage them to join the courses.

3. Give clear details about the fee structure and payment cycles as shared by the management.
Performance Tracking:
1. Maintain accurate records of student interactions, counselling outcomes, and conversion rates.

2. Provide periodic reports on the number of enrollments and the effectiveness of counselling efforts.
Sales Pipeline:

1. Maintaining sales daily pipeline with Self Generated leads, Referrals, Follow ups and assigned leads, for achieving daily/weekly conversion rate goals.
Sales Conversion:

1. Negotiate WIN-WIN deals.

2. Manage profitability index as per management guidelines.
Student Coordination:

1. Write and share messages/emails professionally to record all the discussions with the student.

2. Be the interface between the student and the operations team from enrollment to completion of the course.

Skills:

1. Fluency in English

2. Persuasion skills

3. Rapport building skills

4. Telephone etiquette

5. Selling skills

6. Negotiation skills

7. Listening skills