-Spontaneous problem-solving skills
-Should possess good customer service skills
-Demonstrates strong analytical skills
-Ability to multi-task
-Highly motivated, organised, reliable and detail oriented
-Completed/On-going undergraduate course
-Strong communication skills, oral and written
-Decision making ability and a sense of responsibility
-Ability to work in a competitive environment without compromising quality
– Customers want quick answers to their questions or problems, and chat support allows them to get them in real time.
- Should always make sure customers feel that they are being heard and valued, while effectively communicating updates and solutions.
- Should follow up to ensure customer satisfaction and answer any additional questions. They should also document customer interactions in a customer database or ticketing system.