The Customer Support Associate will have to convince the customer to clear the taken loan amount through EMI.

We are looking at CSA who meets the below criteria:

• Should have collections / sales experience

• Experience- from BPO background only (Sales exp would be an added advantage)

• No. of years of exp- 1 + years

• Language- Good English and good Hindi

• Shift- 9:30AM to 6:30PM or 10:00AM to 7:00PM

Responsibilities:

· Answer customer questions and resolve issues related to amount and services

· Provide support for new and existing customers

· Process customer requests and transactions

· Escalate complex issues to the appropriate team

· Maintain a high level of customer satisfaction

· Stay up-to-date on banking products and services

· Adhere to all company policies and procedures

Some of the key objectives in running a startup is keeping budgets tight and flexible while supporting growth and scalability. Outsourcing your customer support allow your team to focus on growth and product development rather than being kept busy with day-to-day operations. Therefore, it’s making much sense outsourcing some activities and customer service will probably be the first choice. “FOCUS ON GROWTH, REDUCE OVERHEADS”