Customer Support Executive jobs in Chennai at In4 solution private limited

We are looking for a dedicated Customer Support Executive to join our team. The Customer Support Executive will be responsible for addressing customer inquiries, resolving complaints, and providing product information. The ideal candidate should possess excellent communication skills, a positive attitude, and a commitment to ensuring customer satisfaction.

Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Analyzing customer needs and recommending products based on those needs.
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Required skills:

Good typing Speed.
Good Communication Skill.
Basic Computer Skills
Discipline, Positive Attitude & Punctuality

IN 4 Solution was set up in the year 2006, as a proprietary concern with the prime objective of developing and giving solutions for Attendance Management System. Soon IN4 solution became a trusted name in Time Management and Access Control Systems as the solutions and services we provided were far beyond the customer's requirements.

Our company proved to be an effective tool to the Management who gradually believed that performance is the key to competitive success. In the current changing scenario we have become a preferred company in the field of security systems providing solutions and extending services in the areas of

• Facial recognition systems, • Attendance Management Systems, • Access Control Systems, • Guard Patrolling Systems, • CCTV's, • Godrej Video Door Phone, • Godrej Home Alarm Systems.

• Time Attendance Software, • Canteen Management Software, • Payroll Software, • Visitor management Software, • Attendance for Schools Students with SMS, • Web based Attendance Software with Employee self service.