Helpdesk Executive jobs in Delhi at Digital India Corporation

Adv. No. - N-22030/17/2023-NeGD

Designation - Helpdesk Executive

Number of Job Vacancies - 6

Essential Qualification

Graduate in Law/ English/ Journalism/ Economics/ Commerce/ any stream from a recognized University.

Job Descriptions

Handle customer complaints, provide appropriate solutions and alternatives within the time limits
Follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents.
Provide accurate, valid, and complete information by using the right methods/tools
Liaison with development team for identifying ongoing issues, manage response and help development team during resolving the issues.

Required Experience

1-3 years of experience with zeal to handle customer queries and resolve in time bound manner.
Familiarity with MS office, reporting and documentation.
Social Media exposure will be added advantage.
Excellent verbal and written English and Hindi Language.
Experience in customer support
Time-management skills and the ability to work under pressure.
Commitment to the organization’s goals and values

Important dates

Last date for submission of application: 15th August, 2024

Digital India Corporation has been set up by the ‘Ministry of Electronics & Information Technology, Government of India’, to innovate, develop and deploy ICT and other emerging technologies for the benefit of the common man. It is a ‘not for profit’ Company under Section 8 of the Companies Act 2013. The Company has been spearheading the Digital India programme of the Government of India and is involved in promoting use of technology for e-Governance, e-Health, Telemedicine, e-agriculture, e-Payments etc. The Digital India programme promotes safety and security concerns of growing cashless economy and addresses challenges confronting its wider acceptance. It also promotes innovation and evolves models for empowerment of citizens through Digital initiatives and promotes participatory governance and citizen engagement across the government through various platforms including social media.