SAPS IT Tech jobs - IT Support Engineer

Job Description

  • Install and configure computer hardware, software, networks and applications
  • Continuously monitor and maintain systems and networks
  • Respond to technical support calls from other staff members or clients and communicate how to resolve issues
  • Diagnose and troubleshoot system and network problems, software faults or hardware complications
  • Support the roll-out of new applications
  • Keep a record of issues, along with solutions, to refer back to in future instances
  • Troubleshooting customer reported problems – Remote support and On-site support.
  • Identifying root causes for the problems and taking corrective and preventive steps.
  • Generating problem reports, logging issues, escalation of critical issues.
  • Answering customer inquiries and listen to their problems/asks

Job Particulars

About Company

About Us Who We Are

Sidhanth Systems was incorporated in the year 2003.

An IT solution Provider offering IT Solutions sales and services across verticals.

An organization synonymous with the best practices in IT Solutions, sales and services of complete range of IT products.

At Sidhanth Systems you will meet professionals that blends youth with experience, who are willing to listen to the subtle details of your needs, and are adapted to handle the most complex problems your IT department is facing.

We are driven by strong work ethics, passion for technology and an eternal search for improving our knowledgebase. We are catering to the software and hardware requirements of all the segments of the industry by providing more value to the services we provide. We offer entire range of software products starting from desktop products, application software, web based development tools, security and back up solutions too.

The services we offer range from pre-sales consulting, domain specific consulting, deployment, systems integration, custom software development, Managed Services, Network design/Management.

To service our customers better, we have aligned with some of the global leaders in IT industry including Microsoft, Kaspersky, Symantec, Mcafee, Adobe, Oracle, Dell, Lenovo / IBM, HP, AMD, Acer, Fujitsu etc. For the back up and security solutions we are the sole Channel Partner of M/s CommGate Systems India Pvt. Ltd. in India. Our local reach and their global expertise has ensured that our clients are able to resolve 99.9% of their IT challenges easily.

In short, we are fulfilling all the IT requirements for various industries and business houses with cost effective and excellent service attached to it. Our strategic tie-up with the leading vendors of the IT industry enables us to provide customers a wide range of computing products at the right price each time to match the expectations and standards. Our Endeavour is not only sale of products to our valued clients, but also to render after sales services as and when required.

Please feel free to contact us to know more about our company.

What We Do
  • Since 2003
  • IT solution provider
  • Best brands in IT
  • Solutions providers for IT products
  • Laptop accessories
Our Vision

The management team of Sidhanth presents their vision and mission through the following statements.

To constantly strive to meet or exceed our customer needs and expectations of price, service, choice and selection. To achieve this, we will constantly evaluate and innovate our products and services offerings and provide market intelligence necessary for their continued growth

To be a profitable provider of high quality software solutions and services that provide strategic value to our customers

To be known as an IT consulting Company providing state-of-art technology solutions backed with excellent after sales support

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