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0 to 1 Year 
3,00,000 - 6,50,000 Per Year We are hiring for our MNC client ....!!!
Designation - Quality Analyst
Experience - Need min 0-1 years of experience in Quality Analyst
Graduates only can Apply
Salary: 6.5LPA
Location: Coimbatore
Shifts: Rotational Shifts/ Rotational week offs
Notice Period: Immediate Joiners
Excellent Communication needed
Skills Required -
Should have knowledge in Service Desk and Infrastructure Support Operations
Should have analytical reasoning skills
Ability to create Weekly & Monthly Quality reports for the management review
Ability to analyze large amounts of data and draw out meaningful, actionable
summaries
Expertise in Microsoft Excel & PowerPoint
Collaborates well & Effective communicator at all levels
Should have effective coaching skills
Roles & Responsibilities -
Monitoring calls/ cases to evaluate domain knowledge accuracy and communication ability.
Provide regular feedback and coaching based on the performance, and Coach outliers on a one to one basis and give feedback to Team Leader/Manager whenever it’s required.
Responsible for generating daily, weekly & monthly reports for internal purposes.
Ensure the Internal monitoring are in sync with the external scores provided by the clients for the site.
Calibrate cases internally with the team to ensure minimum difference in the ratings.
Conduct regular huddles with the teams/ training batches to share client expectations and trends observed.
Performance data analysis for the team and chalking out improvement plans and executing the same, for bottom quartile.
Liaise with the customer counterparts, for any/all KT’s that happen.
RCA on Fatal Errors and provide inputs for further training needs.
Suggest Quality improvement plan.
Type: Full-time
Salary: ₹300,000. - ₹650,000 per year
Schedule:
Education:
Experience:
Work Location: In person
Diraa hr Services is human resources consulting firm primarily engaged in job placement, university internships and projects. Founded by professionals, the company is a leading provider of staffing services to major banks, insurance, BPO, IT/ITES, non-IT, engineering, research institutes and multinational corporations. Diraa is managed by a professionally trained and experienced consultant serving IT, ITES and non-IT staffing needs of multinational clients.
How We WorkWe foster situations in which individuals have more choice and want to work with partners who can prove they have the contacts and skills that exactly match their needs. We at Diraa believe that we can help our colleagues, customers and employees to work better and live better.
Where Are We From Fresher 
Delhi,Bangalore,Chennai 20,000 - 1,00,000 Per Month 0 to 1 Year Chennai 13,000 - 17,000 Per Month Fresher Chennai 13,000 - 17,000 Per Month Fresher Chennai 8,000 - 10,000 Per Month Fresher Chennai 8,000 - 10,000 Per Month Fresher Chennai 8,000 - 10,000 Per Month Fresher Chennai 8,000 - 10,000 Per Month Fresher Coimbatore 8,000 - 10,000 Per Month Fresher Chennai 8,000 - 10,000 Per Month Fresher Chennai 18,000 - 20,000 Per Month 
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