We’re looking for a Telecaller who is passionate about customer service and enjoys working in a fast-paced environment, must know 5 language (Tamil, English, Hindi, Kannada, Malayalam). The Telecaller will be responsible for making outbound calls to customers, answering inbound calls from customers, and providing excellent customer service.

Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Minimum Requirement: