Required telecaller for collection process. Banking and non banking process. Handling customers query and make settlement of loan. Banking and non banking process. Non target job.

Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Minimum Requirement:

Good Communication Skills
Good Problem-solving skills over the call
High energy level

Dealz Management Technologies Private limited (DMT- India) was established in May 2022 as a professional debt collection and credit management outsource company that is designed to provide financial institutions, especially Banks, NBFC, Lending fintech, ARCs, as well as other corporate entities with a highly effective non-performing asset resolution tool able to pursue, track, negotiate and monitor the repayment of debts.

Methodology

A combination of calling, demand letters, SMS, emails, skip tracing techniques, data cleanup, probability-to-pay scores, credit bureau reporting and field visits assists us with liquidation of your debt accounts. Our experience has enabled us to devise effective and systematic strategies to recover all types of defaulted accounts. After evaluating our clients portfolio, we are able to originate the most suitable recovery action plan as per the specific requirements of the case. Our client service approach and liquidation results have positioned us as one of the most effective debt recovery and credit management agencies in India.

DMT has in place the no collection, no commission methodology for payments which means that commissions are only charged on the amount of debts recovered. Commission rates are based on the amount and the age of the debt. Our rates can be supplied on request.

Advantages

Advantages of our debt recovery and credit management services include reduction in bad debts, increase in accounts receivable recovery, payment plan set up, follow up, monitoring and evaluation, and improved customer and general public relations. Our team is committed to helping you increase your net revenues and reduce your accounts receivable cycle while providing a high level of satisfaction.