Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Minimum Requirement:

Good Communication Skills
Good Problem-solving skills over the call
High energy level

Greetings from Shiksha Educare Team. As you are aware that we are associated in improving the education services for the benefit of student community seeking admission in various courses in Pune & other cities of India. Accordingly we counsel & help such students as per their needs, budget & type of institute they are looking for. I can state with confidence that our efforts have been very successful in helping the student community including during the covid19 pandemic & we have hundreds of such satisfied students with thriving careers. At the same time many good institutes have been benefitted with our help in getting students to their institutes through our professional services. We have a very strong team & network of professional associates pan India & more than a decade’s experience in education field.