Making Outbound Calls: Initiating calls to potential customers from a provided list or database.

Lead Generation: Identifying and qualifying sales leads through cold calling or other methods.

Product or Service Promotion: Presenting products or services to potential customers over the phone, highlighting features and benefits to generate interest.

Handling Inbound Calls: Receiving incoming calls from customers or prospects interested in the products or services offered.

Understanding Customer Needs: Listening to customer requirements and understanding their needs to recommend appropriate products or services.

Providing Information: Offering detailed information about products or services, including pricing, availability, and any promotions or discounts.

Closing Sales: Persuading customers to make a purchase or commitment and closing sales deals over the phone.

Negotiation: Negotiating terms of sale, such as price, delivery, and payment methods, within established guidelines.

Building Rapport: Building and maintaining strong relationships with customers to encourage repeat business and referrals.

Meeting Sales Targets: Working towards achieving individual and team sales targets set by the company.

CRM Management: Updating customer information and sales activities accurately in the Customer Relationship Management (CRM) system.

Handling Objections: Addressing customer concerns or objections effectively to overcome barriers to sale.

Following Up: Following up with customers to ensure satisfaction with their purchases and to encourage repeat business.

Market Research: Gathering market intelligence and feedback from customers to inform product development and marketing strategies.

Adhering to Policies and Procedures: Following company policies, procedures, and compliance regulations while conducting sales activities.

Overall, the role of a telesales executive involves proactive outbound calling, effective communication, and persuasive selling techniques to drive revenue and meet sales targets.