We are seeking energetic and enthusiastic individuals to join our International Voice Process team. As a Voice Process Executive, you will be responsible for providing exceptional customer service to our global clientele through inbound and outbound voice calls. This role requires excellent communication skills, problem-solving abilities, and a commitment to delivering a superior customer experience.

Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Minimum Requirement:

Good Communication Skills
Good Problem-solving skills over the call
High energy level

At Smart Fusion, We specialize in providing top-notch Business Process Outsourcing solutions tailored to meet your specific needs. With a dedicated team of professionals, cutting-edge technology, and a commitment to excellence, we aim to streamline your business operations, boost efficiency, and drive growth.