• Be accountable for the entire Relationship Manager of assigned students
• Student/Teacher Representative who is genuinely excited and confident to help parents/teacher resolving their queries in a new- to-the-world online platform.
• Needs to manage class rescheduling requests and handle DataBase and coordinate with Tech team to execute this in backend to manage ongoing classes.
• Make daily trackers for student/teacher operations team as well as manage daily in bound/outbound call flow
• The Relationship Manager will be required to communicate with customers via phone and email or WhatsApp
• Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details
• Contributes to team effort by accomplishing related results as needed.
• He/She should be patient, empathetic, and passionately communicative