Account Health Support Specialist - English Arabic jobs in Hyderabad at Amazon

Account Health Support Specialist - English & Arabic

Job ID: 935253 | Amazon Dev Center India - Hyd

BASIC QUALIFICATIONS :

· Business proficient fluency in both written and verbal English and Arabic languages.

· Strong investigation skills to find root cause of metric issues and the ability to provide viable solutions for Sellers.

· Awareness of how your direct actions impact the buyer experience and Amazon’s potential for bad debt.

· Flexibility to work various shifts, including working one weekend day or alternative start-end times

· Experience with Microsoft Office, including Outlook, Word, and Excel

· Ability to compose a grammatically correct, concise and accurate written and verbal response.

· Graduation degree or equivalent.

· Embrace constant change with flexibility and good grace.

· Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.

· Demonstrated ability to deal with ambiguity

· Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers

· Demonstrates effective communication, composure, and professional attitude

· Exemplary performance record, particularly with regard to quality & productivity

· Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. Founded by Jeff Bezos, the Amazon.com website started in 1995 as a place to buy books because of the unique customer experience the Web could offer book lovers. Bezos believed that only the Internet could offer customers the convenience of browsing a selection of millions of book titles in a single sitting. During the first 30 days of business, Amazon fulfilled orders for customers in 50 states and 45 countries - all shipped from his Seattle-area garage. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world