Account Management Associate jobs in Bangalore at Matrix Business Services India Private Limited

Role and Responsibilities

Your success will be measured by the performance of your sellers and impact of sellers on creating a great customer experience for buying consumers.

The ideal candidate will possess a demonstrated ability to think strategically about business, product, and ecommerce challenges, with the ability to build and convey compelling value propositions to sellers of particularly small sizes.

Key responsibilities include -

Managing the seller relationship by championing the sellers needs at Amazon.

Build strong communication channels with the seller, set proper expectations, provide clear status communications, and manage towards a growth plan.

Managing and driving the growth of the sellers business

Build and execute on a account plan that delivers on key business opportunities for the seller and Amazon.

Work with sellers to improve operational aspects of their business in providing a great consumer experience.

Analyzing the business Conduct deep dive analysis and provide routine reporting on the sellers current business and future opportunities.

Publish recommendations and action plans based on data. Providing thought leadership around planning, roadmaps and execution Prior

Experience and skills

Experience in a highly analytical, results-oriented environment with external customer interaction.

Proven analytical skills and demonstrated ability to manage the business by the numbers. Must be metrics-driven.

Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly.

Demonstrated active listening skills, highly consultative and solutions-oriented. 1-4 years of experience in account management/sales desired

Deep understanding of and passion for e-commerce desired

Experience with e-commerce, retail, advertising, or media would be an advantage

Deep understanding of the retail and wholesale landscape in India with prior interactions with sellers and distributors is desirable.

Experience selling nascent (embryonic/start-up) products/services into new markets is desired.

Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment.

Personal attributes and competencies Demonstrated intense customer focus. Demonstrated highest level of integrity, intellectual honesty, and strong work ethic.

Sharp, analytical, and thoughtful. Has sound judgment and ability to be right a lot.

Thoroughly thinks through problems to come up with solutions.

Applies fair and consistent criteria. Gathers the right input/data.

Uses intuition. Is decisive.

Makes good decisions when analysis of data is not sufficient to reach a conclusion.

Proven ability to successfully thrive in an ambiguous environment and changing market conditions. Simplifier but at the same time things big, takes smart risks, is innovative and can think out of the box.

Develops original ideas, approaches, and solutions to typical, unusual, or difficult situations or problems.

Takes initiative. Doesn't wait to be asked. Plans efficiently while avoiding analysis paralysis. Consistent effort, intense commitment, and willingness to go above and beyond when needed. Strong team player, acts like an owner, and ultimately focused on delivering results with high standards.