Kaseya jobs - Account Manager/ Customer Success Manager_ Bangalore

Kaseya – Company Description

Kaseya is the leading provider of complete IT systems, security and network management software. Our solutions allow Managed Service Providers (MSPs) and IT organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both industry-leading SaaS solutions and on-premises software, Kaseya solutions empower MSPs and mid-sized enterprises to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions.

Kaseya solutions currently manage over 10 million endpoints worldwide and are in use by customers in a wide variety of industries, including retail, manufacturing, healthcare, education, government, media, technology, finance, and more.

Kaseya is a rapidly growing, private-equity-backed company on track for a successful initial public offering in the next few years. On a trajectory to hyper-growth, Kaseya is the ideal place for you to grow and develop your career among hard-working, creative professionals with a shared vision to transform the industry.

Customer Success Manager – Job Description

We are looking for passionate, energetic and results-oriented individuals to join our team as a Customer Success Manager (CSM). As a CSM, you must be passionate about technology, metrics driven, and have excellent presentation and written communication skills to share your thinking. You must be comfortable speaking with customers and assisting them with any issues they may experience with constant growth in mind.

The CSM is the customer’s adviser who serves as a key point of contact and as a liaison between the customer and the various departments within Kaseya.

Key Responsibilities

• Retain and grow revenue on the existing book of business, manage customer life-cycle, customer contract renewals, increase footprint within the business, forecast and reduce churn.
• The CSM will understand the customer's business needs to ensure customer satisfaction and encourage continued long-term relationship and help identify opportunities where Kaseya services fit their ongoing business strategy.
• Meet weekly and quarterly Up-Sell and Cross-Sell opportunity generation consistent with sales targets; generate a pipeline 3 times the target.
• Increase footprint in the existing customer base to offset any unavoidable churn.
  
  

Requirements

• Proven track record of establishing themselves as a strategic trusted adviser to clients.
• 3 - 8 years end-to-end sales experience who loves being in a competitive environment that is driven to meet targets.
• Self-starter who can own ongoing customer success of large, medium and small customers.
• The role requires the employee to work in the North-American shift timings.