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Vedantu jobs - Account Manager

Account Manager

Vedantu

location

experience

0 to 3 Years

salary

Salary not disclosed

qualification

matching job

Your Profile matches the job

Job is expired

Posted: 3 Years ago

Views: 1

Applications: 1

Openings: 1

Job Description

Plan: Responsible for daily task allocation, will be the first point of contact for SAM's on all task related queries and concerns, Will be closing working with Assistant Manager on implementing process improvements, monitoring SAM's performance on a regular basis.

Responsibilities

Design and update and manage conversations
Analyze student with the help of all data points (student profile, student requirements,
Engagement activities, ensure student attends the classes and user is retained throughout Academic Journey)
Team related- Coordinate activities of team members to ensure a smooth and efficient that reduces, number of cases that are overlooked.
Oversee the engagement and user retention to minimize churn, while ensuring it is handled appropriately and per user need.
Create and implement strategies including calibration on team's deliverables to improve team productivity and better customer engagement, resulting in NPS.
Recruit, hire, train and evaluate staff members within the team to ensure a sufficient SAM's are available to handle the workload.
Run reports and analyze data pertaining to the department and share with executive staff and managers of department staff as needed.
Communicate with staff to build and maintain a strong working relationship and reduce the team attrition.
Should be Customer Oriented & Empathetic towards
Students concerns & Queries

Requirements

Minimum 5-6 years of experience, Good to have Academic Experience

Job Particulars

Role Others

EducationOther Course

Who can applyFreshers and Experienced (0 to 3 Years )

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id399930

Job Category Finance & Accounting

StateKarnataka

Country India

About Company

Vedantu

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