Account Manager jobs in Noida at Lantern Digital Services Pvt. Ltd.

Designation/Role : Account Manager

Location : Noida
Qualifications : MBA
Experience : 1-3 years

Key Job Responsibilities :

Adheres to all the defined processes including client engagement guidelines.
Stays in regular touch with all customers in the given portfolio to service the account in a holistic manner.
Ensures all customer details are updated regularly in the CRM tool.
Conducts ongoing usage analysis to gauge service effectiveness.
Leverages market data to develop / enhance the current business relationship.
Conducts periodic audits and collect positive feedback for marketing purposes.
Reviews all major deliverables to ensure quality standards and customer expectations are met.
Ensures that customer's goals and expectations are being met.
Responsible for the optimal use of purchased services leading to increased revenue from customer base.
Proactively finds ways to build the client's business and grow accounts.
Identifies up-sell and cross-sell opportunities for current customers to increase company revenue and customer use of the DigiLatern's services
Other duties as assigned by the top management
Domain Understanding of HealthCare, Travel and Hospitality preferred.

Requirements :

Masters in Business Admin degree or equivalent required.
Total work experience between 2-5 years
Must possess excellent presentation and analytical skills.
Proficient with Microsoft office and web related terms.
Demonstrated ability to manage multiple priorities, several projects at once and deliver results under pressure.
Excellent communication skills (verbal and written) and a team player approach to effectively interface with all levels and departments on formal, informal, written and verbal basis.
Excellent analytical, problem solving and troubleshooting skills.
Self-motivated with high attention to detail and a desire to operate in a fast based, demanding environment.
Looking for local candidates who have maintained client relationship primarily in the India and US.

DigiLantern is a global leader in Digital solutions and technology services focused on helping our clients achieve digitization of business process, data driven insights for better ROI and create amazing brand experiences in the digital space. We are a team of more than 150 talented experts working on latest technology stacks and providing solutions to a wide range of customers.