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 Monitoring accounts to identify outstanding debts and overdue payments
 Monitor accounts to identify outstanding debts
 Investigate historical data for each debt or bill
 Find and contact clients to ask about their overdue payments (80% Email 20% Voice/
Video)
 Take actions to encourage timely debt payments
 Process payments and refunds
 Resolve billing and customer credit issues
 Update account status records and collection efforts
 Report on collection activity and accounts receivable status
 Apply unapplied payment on a timely basis
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