Caterpillar jobs - ACM Support Analyst

ACM Support Analyst

Caterpillar
experience 0 to 3 Years
salary Salary not disclosed
qualification
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Posted: 3 Years ago
Views: 3
Applications: 10
Openings: 1

Job Description


JOB DUTIES: Responsibilities of the incumbents are across functional lines with individuals assigned in new program development and/or maintenance of existing mobile, WEB, Cloud, server, personal computer, mainframe, and/or distributed computing systems.

Competent to perform all programming, project management, and development assignments without close supervision; normally assigned the more complex aspects of systems work.
Works directly on complex application/technical problem identification and resolution, including responding to off-shift and weekend support calls.
Works independently on complex systems or infrastructure components that may be used by one or more applications or systems.
Drives application development focused around delivering business valuable features
Maintains high standards of software quality within the team by establishing good practices and habits
Identifies and encourage areas for growth andimprovement within the team
Communicate with end users and internalcustomers to help direct development, debugging, and testing of application softwarefor accuracy, integrity, interoperability, and completeness
Performs integrated testing and customeracceptance testing of components that requires careful planning and executionto ensure timely, quality results.
Employee is also responsible for performing other job duties as assignedby Caterpillar management from time to time.

The positionmanages the completion of its own work assignments and coordinates work withothers. Based on past experiences andknowledge, the incumbent normally works independently with minimal managementinput and review of end results.

Typicalcustomers include Caterpillar customers, dealers, other external companies whopurchase services offered by Caterpillar as well as internal business unitand/or service center groups. Theposition is challenged to quickly and correctly identify problems that may notbe obvious. The incumbent solves problems by determining the best course ofaction, within departmental guidelines, from many existing solutions. Theincumbent sets priorities and establishes a work plan in order to completebroadly defined assignments and achieve desired results. The positionparticipates in brainstorming sessions focused on developing new approaches tomeeting quality goals in the measure(s) stated.

Basic Qualifications

Position requires a four-yeardegree from an accredited college or university.
One year or more of softwaredevelopment experience or a master’s degree in computer science or relatedfield.
One year or more of experience indesigning and developing software applications in Java or Scala or a master’sdegree in computer science or related field.

Top Candidates Willalso Have

Proven experience in some of thefollowing,
Designing, developing, deploying and maintaining softwareat scale.
Developing software applications using relational andNosql databases.
Application architectural patterns, such as MVC,Microservices, Event-driven, etc.
Deploying software using CI/CD tools such as Jenkins,GoCD, Azure Devops etc.
Deploying andmaintaining software using public clouds such as AWS or Azure.
Working within an Agile framework (ideallyScrum)

Knowledge/experience with other PTC SLM tools (PublishingEngine, Service Information Manager/Service Parts, Arbortext Editor) preferred

Strong understanding and/or experience in someof the following,
Batch or stream processing systems such asApache Spark, Flink, Akka, Storm
Message brokers such as Kafka, Rabbitmq, AWSSQS, AWS SNS, Apache ActiveMQ, Kinesis.
Experience designing well-defined Restful APIs
Experience writing API proxies on platformssuch as Apigee Edge, AWS API Gateway or Azure API Gateway
Hands one experience with API tools such asSwagger, Postman and Assertible
Test driven development and behavior drivendevelopment.
Hands on experience with testing tools such asSelenium and Cucumber and their integration into CI/CD pipelines.
Datastores such as MongoDB, Cassandra, Redis,Elasticsearch, MySQL, Oracle.
Must demonstrate solid knowledge of computerscience fundamentals like data structures and algorithms.
Ability to work under pressure and within timeconstraints
Passion for technology and an eagerness to contribute to a team-oriented environment
Bachelor’s degree in Computer science orElectrical engineering or related field is required

This position has been evaluated usingHay Standard Process and has taken into consideration the organizationalstructure and reporting relationship. Any deviation from the information above may impact the evaluation ofthis position. 

ThisJob Description is intended as a general guide to the job duties for thisposition and is intended for the purpose of establishing the specific salarygrade. It isnot designed to contain or be interpreted as an exhaustive summary of allresponsibilities, duties and effort required of employees assigned to thisjob. At the discretion of management,this description may be changed at any time to address the evolving needs ofthe organization. It is expresslynot intended to be a comprehensive list of “essential job functions” as that termis defined by the Americans with Disabilities Act. 

Job Purpose

Qualifications

This position will build a world class platform to host a wide range ofdigital applications.

Job Related Statistics

Indeterminate

JOB DUTIES: Responsibilitiesof the incumbents are across functional lines with individuals assigned in newprogram development and/or maintenance of existing mobile, WEB, Cloud, server,personal computer, mainframe, and/or distributed computing systems.

Competent to perform all programming, project management, and development assignments without close supervision; normally assigned the more complex aspects of systems work.
Works directly on complex application/technicalproblem identification and resolution, including responding to off-shift and weekend support calls.
Works independently on complex systems or infrastructure components that may be used by one or more applications orsystems.
Drives application development focused arounddelivering business valuable features
Maintains high standards of software quality withinthe team by establishing good practices and habits
Identifies and encourage areas for growth and improvement within the team
Communicate with end users and internal customers to help direct development, debugging, and testing of application software for accuracy, integrity, interoperability, and completeness
Performs integrated testing and customer acceptance testing of components that requires careful planning and execution to ensure timely, quality results.
Employee is also responsible for performing other job duties as assigned by Caterpillarmanagement from time to time.
Develop and support custom user interfaces,stylesheets, batch processes, and integrations for the ACM application.
Provide development expertise to design, code, debug, test, and integrate/implement complex, medium to large-sized programming tasks.
Work closely with Caterpillar support and development teams to understand processes, systems, and issues related to ACM.
Prepare and execute product and system testing.
Create and maintain system documentation.
Provide IT support during User Acceptance Testing.

The position manages the completion of its own work assignments and coordinates work with others. Based on past experiences and knowledge, the incumbent normally works independently with minimal management input and review of end results.

Typical customers include Caterpillar customers, dealers, other external companies who purchase services offered by Caterpillars well as internal business unit and/or service center groups. The position is challenged to quickly and correctly identify problems that may not be obvious. The incumbent solves problems by determining the best course of action, within departmental guidelines, from many existing solutions. The incumbent sets priorities and establishes a work plan in order to complete broadly defined assignments and achieve desired results. The position participates in brainstorming sessions focused on developing new approaches tomeeting quality goals in the measure(s) stated.

Basic Qualifications

Position requires a four-year degree from an accredited college or university.
One year or more of software development experience or a master’s degree in computer science or related field.
One year or more of experience in designing and developing software applications in Java or Scala or a master’s degree in computer science orrelated field.

Top Candidates Will Also Have

Proven experience in some of the following,

Designing, developing, deploying and maintainingsoftware at scale.
Developing software applications using relationaland Nosql databases.
Application architectural patterns, such as MVC,Microservices, Event-driven, etc.
Deploying software using CI/CD tools such asJenkins, GoCD, Azure Devops etc.
Deploying and maintaining software usingpublic clouds such as AWS or Azure.
Working within an Agile framework (ideally Scrum)
Knowledge/experience with PTC Windchill as anadministrator and/or a developer (4-6 years)
Java Development Experience (4-6 years)
Knowledge/experience with other PTC SLM tools(Publishing Engine, Service Information Manager/Service Parts, Arbortext Editor)preferred.
Experience with support or development ofapplications using Oracle, XML, Windows scripting, and Kornshell scripting.
Demonstrated skills in development, support, andimplementation of IT applications, with progressively increasing responsibilitiesover a period of 8+ years.
Strong ability to troubleshoot, stronginterpersonal communications with users and other developers, ability to learnquickly, and ability to work in a team environment.
Prior experience with business processes related toNew Product Introduction, Product Support, or Technical Information Authoringis desired.
Strong understanding and/or experience in some of the following,
Batch or stream processing systems such as ApacheSpark, Flink, Akka, Storm
Message brokers such as Kafka, Rabbitmq, AWS SQS,AWS SNS, Apache ActiveMQ, Kinesis.
Experience designing well-defined Restful APIs
Experience writing API proxies on platforms such asApigee Edge, AWS API Gateway or Azure API Gateway
Hands one experience with API tools such asSwagger, Postman and Assertible
Test driven development and behavior drivendevelopment.
Hands on experience with testing tools such asSelenium and Cucumber and their integration into CI/CD pipelines.
Datastores such as MongoDB, Cassandra, Redis,Elasticsearch, MySQL, Oracle.
Must demonstrate solid knowledge of computer science fundamentals likedata structures and algorithms.
Ability to work under pressure and within time constraints
Passion for technology and an eagerness to contribute to a team-oriented environment
Bachelor’s degree in Computer science or Electrical engineering orrelated field is required

This position has been evaluated using Hay StandardProcess and has taken into consideration the organizational structure andreporting relationship. Any deviation from the information above mayimpact the evaluation of this position. 

This Job Description isintended as a general guide to the job duties for this position and is intendedfor the purpose of establishing the specific salary grade. It is notdesigned to contain or be interpreted as an exhaustive summary of allresponsibilities, duties and effort required of employees assigned to thisjob. At the discretion of management, this description may be changed atany time to address the evolving needs of the organization. It isexpressly not intended to be a comprehensive list of “essential job functions”as that term is defined by the Americans with Disabilities Act

Job Particulars

Role Engineer
EducationBE/B.Tech
Who can applyFreshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id446813
Job Category Core Technical
StateTamil Nadu
Country India

About Company

Caterpillar
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