We are urgently looking for a highly energetic candidate having upbeat attitude with strong customer management and communication skills Maintain positive and team-oriented attitude as wells as sound judgment in all job responsibilities
POSITION TITLE: GFSI Coordinator/Admin Operation all programs
DEPARTMENT: Account Manager of all divisions
BASIC PURPOSE: To support customer service and customer account management for all certification programs
PRINCIPAL ACCOUNTABILITIES:
1 Support communication with customers/auditors for scheduling audits
2 Manage issues stemming from certification sales leads Process work as requested by line management/customer
3 Responsible for answering calls to support end customers resolve product related issues
4 Process work as requested by line management/customer
5 Meet all the targets laid down as client requirements under all circumstances
6 Work closely with immediate supervisor for all performance, learning and development aspects
7 Customer Data base Management
8 Quotation/ Estimates preparation
9 Performing Customer Service functions for Health Science, Water, Food, FE and NFC
10 Support customer communication with relevant Account Managers in US, Europe, China, Korea and other NSF offices
11 Support account department in generating invoices and relevant paperwork and follow up with customers for the due payments
12 Follow up for documents and other relevant paperwork required for certification or as requested by Account Managers
REQUIRED QUALIFICATIONS & CHARACTERISTICS:
1 Degree in any discipline
2 One to three years of experience in customer management, complaint management,
3 Excellent communication, organizational, and time-management skills
4 Ability to adapt to rapidly changing priorities and to handle stress
5 Good team working skills in a multicultural environment
6 Excellent computer skills
ENGLISH SKILLS:
Good command of written and oral English is essential
PREFERRED QUALIFICATIONS:
Degree in any discipline
