Administrator

WIPRO
3 Years
Posted on 24 Jun 19
Job DescriptionLast Date 23 Aug 19
Administrator

Mandatory Skills: Network Voice Admin Monitoring and TT Tools, Infra Trouble shooting and Operations, Technical Support, Technical Support-Remote, Networking Admin 

Desirable Skills: Voice and Collaboration Services, Cisco Call Manager IPT

Minimum work experience: 3 - 5 Years

Language Skills: English Language

Job Description:
  • Network Voice Admin-L3 (Mandatory)
  • Voice and Collaboration Services-L2
  • Cisco Call Manager IPT-L2
  • As a Senior Administrator, you should be able to handle first point escalation for all technical and process issues. 
  • Provide technical subject matter expertise wherever required. 
  • Ensure proper communication and quick resolution as a crisis manager. 
  • Plan and schedule Changes, Coordinating with different stakeholders. 
  • Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement. 
  • Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination Prepare Weekly and monthly status reports. 
  • Participate in business meetings with various stake holders on a need basis. 
  • Take corrective actions based on the customer satisfaction surveys. 
  • Work on the service improvement programs. Effort estimation/reviews on need basis for new projects. 
  • Training of new team members. 
  • Able to work on Knowledge acquisition and updates to related documents

Location: Bangalore
Job Role

Job Type

Interview Type

Face to Face Interview

Company Description
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: Wipro) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.
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