As a Senior Administrator, you should be able to handle first point escalation for all technical and process issues.
Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manager. Plan and schedule Changes, Coordinating with different stakeholders.
Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement.
Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination Prepare Weekly and monthly status reports.
Participate in business meetings with various stake holders on a need basis.
Take corrective actions based on the customer satisfaction surveys.
Work on the service improvement programs. Effort estimation/reviews on need basis for new projects.
Training of new team members.
Able to work on Knowledge acquisition and updates to related documents
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: Wipro) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.