Administrator
Experience : 1-3 Years
Mandatory Skills: ITIL Incident Mgmt
Desirable Skills: ITIL Change Mgmt, ITIL Cross Functional Service Management
Job Description:
- Key skills required for the job are:
- ITIL Incident Mgmt-L2 (Mandatory)
- ITIL Change Mgmt-L2
- ITIL Cross Functional Service Management-L2
- As an Administrator, you should be able to do system administration, Incident / problem determination and resolution on a 24x7 basis Incident, Problem, Change and Configuration management, Service incidents and queries within the agreed service levels.
- Perform Service Requests based on Standard Operating Procedures.
- Work on scheduled tasks as part of Change Management.
- Should be able to handle issues independatly and suggest/ implement services improvements plans.
- Should be able to identify and highlight scope of automation to lead or Manager
Roles & Responsibilities:
- Mandatory Skills: ITIL Incident Mgmt Infra ITIL Process monitoring and reporting, ITIL Documentation, ITIL Ops
- Desirable Skills: ITIL Change Mgmt, ITIL Cross Functional Service Management
- Language Skills: English Language
Location: Chennai