Roles and Responsibilities
• Responsible to manage & convert leads for versatile upGrad programs which are in collaboration with renowned Universities/ Institutes such as IIITB, NIMMS, IMT Ghaziabad, Deakin Business School, IITM Liverpool Business Scholl, MICA.
• Providing in – depth information to prospective learners, this includes counselling through phone, email, chat and social media.
• Identifying references through the existing customer base to increase the sales pipeline.
• Details pertaining to lead discussions & conversion should be updated real time on CRM (Salesforce) software. Responsible for Adherence of the inside sales process, tools and data management.
• Meet and overachieve the given weekly, monthly and quarterly target in terms of revenue as well as number of enrolments.
• Handle Objections and Price Negotiations in order to generate Sales Revenue.
• Maintain Effective communication till the time learner is onboarded.