Shorelight jobs - Admissions Advisor

About Us

Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Admissions Advisor assists with the admissions of international students for both Direct and International Accelerator Programs (IAP). Reporting to the Manager of Admissions, the Admissions Advisor possesses a high degree of self-direction, strong attention to detail, and excellent problem-solving skills. He/she/they demonstrates outstanding interpersonal skills and cultural sensitivity toward students and staff from a diverse range of backgrounds.

Essential Functions

Admissions Data Management & Integrity

• Receive applications and documents from students/agents
• Review applications, transcripts, and other documents required for international student admissions and evaluate academic and English credentials to determine admissibility to University programs; render decisions on student’s admissibility
• Advise agents/students/internal team members on admissions requirements; provide support to enable completion of application
• Input and maintain data into Shorelight’s and Partner University’s CRM/EM systems
• Review daily reports to manage workflow and ensure processing of applications and offers are meeting required deadlines
• Collect and verify I-20/financial documents; liaise with University PDSO to issue I-20
• Prepare acceptance packet mailings
• Develop and run data reports for routine reporting to relevant stakeholders
• Liaise with student services staff to gather student feedback, keep Salesforce Customer Relationship Management (CRM) updated and share student accomplishments with market-facing staff and recruiters
• Other duties as assigned

Administrative Support

• Support the Academic and Student Services Directors by assisting with pre-arrival processes and documentation, including partner and student inquiries
• Review and coordinate mail and documentation on a daily basis
• Respond to e-mail and phone inquiries
• Assist with webinars for future students
• Process requests for information packets and prepare mailings to prospective students
• Participate in weekly staff meetings

Minimum Qualifications

• Bachelor’s degree in higher education, international education, or related field
• 2+ years Admissions experience, including working knowledge of university admissions processes
• Knowledge of international student services within a higher education setting
• Proven ability to establish and maintain positive working relationships with key stakeholders to facilitate and accomplish work goals 
• Demonstrated ability to complete projects in a timely manner
• Ability to think independently, thoroughly, and critically in fast-paced contexts
• Ability to collaborate with stakeholders from local, national, and international constituencies
• Superior interpersonal and communication skills, including excellent English verbal and writing skills and ability to communicate with people from a wide variety of cultures and linguistic backgrounds
• Ability to foster collaboration and trust, work collegially, and inspire others to high levels of performance
• Consistent and reliable access to internet 

Preferred Qualifications

• Expertise with Microsoft Office programs
• Experience with Banner and/or Salesforce
• Strong working knowledge of PeopleSoft software
• Strong working knowledge of one or more foreign languages
• Ability to take initiative, perform multiple assignments, and establish short- and long-term priorities
• Ability to demonstrate sound business acumen and meet performance targets