Passionate about education and customer service? Come and join our Kaplan admissions team!You Will Be Responsible For The Following
- Meeting regional enrollment targets, by processing applications on time, conversion activities etc.
- Systematically and proactively collecting application documents and acknowledging receipt
- Accurate assessment of student applications to determine suitability for the chosen program
- Ensuring high quality data is inputted onto the student information system to enable strong
follow-up of applications at all stages of the student journey
- Following up on any applications that are incomplete by email and/or telephone
- Ensuring that applications are processed within the agreed Service Level Agreement (SLA)
period and agents are provided with relevant and comprehensive information in a timely
manner
- Building and maintaining strong relationships with agents to ensure repeat business
- Dealing effectively with challenges that arise throughout the application process, resolving
complaints, and escalating issues to the relevant line managers and providing ongoing
customer support
- Demonstrating an excellent knowledge of the ASU portfolio
- Building effective and collaborative relationships with cross functional internal teams
- Completing time based admission or conversion activities that may be assigned to you from time to time, including supporting other product teams within Kaplan as well
About You
- Bachelor’s degree in any discipline
- Strong knowledge of the US education system
- Experience in educational consultancy and college admission work is an advantage
- Ability to build strong relations, quickly, with customers and colleagues
- Outstanding attention to detail and high levels of data accuracy
- Ability to prioritise and organise workload efficiently and effectively
- Results-focused and a passion for meeting targets
- Performance-driven and enjoy working in a fast-paced office environment as well as a remote work-from-home environment, when the need becomes
- Experience working in a corporate sales or operations environment and comfortable working to tight deadlines while managing competing priorities
- Willingness to work flexible hours where required (including some weekends during critical
Periods – Nov to March for example)
- Proficient in spoken and written English
- Strong IT skills
Desired: Minimum 2-3 Years of work experience in overseas Education Industry. Preference would be given to candidates with knowledge about the Admission Process of Foreign Universities.