Kaplan International jobs - Admissions Officer

Admissions Officer

Kaplan International
experience 2 to 3 Years
salary Salary not disclosed
qualification
Posted: 2 Months ago
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Job Description

Passionate about education and customer service? Come and join our Kaplan admissions team!

You Will Be Responsible For The Following
  • Meeting regional enrollment targets, by processing applications on time, conversion activities etc.
  • Systematically and proactively collecting application documents and acknowledging receipt
  • Accurate assessment of student applications to determine suitability for the chosen program
  • Ensuring high quality data is inputted onto the student information system to enable strong
follow-up of applications at all stages of the student journey
  • Following up on any applications that are incomplete by email and/or telephone
  • Ensuring that applications are processed within the agreed Service Level Agreement (SLA)
period and agents are provided with relevant and comprehensive information in a timely

manner
  • Building and maintaining strong relationships with agents to ensure repeat business
  • Dealing effectively with challenges that arise throughout the application process, resolving
complaints, and escalating issues to the relevant line managers and providing ongoing

customer support
  • Demonstrating an excellent knowledge of the ASU portfolio
  • Building effective and collaborative relationships with cross functional internal teams
  • Completing time based admission or conversion activities that may be assigned to you from time to time, including supporting other product teams within Kaplan as well
About You
  • Bachelor’s degree in any discipline
  • Strong knowledge of the US education system
  • Experience in educational consultancy and college admission work is an advantage
  • Ability to build strong relations, quickly, with customers and colleagues
  • Outstanding attention to detail and high levels of data accuracy
  • Ability to prioritise and organise workload efficiently and effectively
  • Results-focused and a passion for meeting targets
  • Performance-driven and enjoy working in a fast-paced office environment as well as a remote work-from-home environment, when the need becomes
  • Experience working in a corporate sales or operations environment and comfortable working to tight deadlines while managing competing priorities
  • Willingness to work flexible hours where required (including some weekends during critical
Periods – Nov to March for example)
  • Proficient in spoken and written English
  • Strong IT skills
Desired: Minimum 2-3 Years of work experience in overseas Education Industry. Preference would be given to candidates with knowledge about the Admission Process of Foreign Universities.

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Job Particulars

Role Others
Job TypeApprenticeship
Hiring Process Face to Face Interview

About Company

Kaplan International Pathways,Kaplan International Pathways, a division of Kaplan Inc., offers international students a wide range of flexible study options - from University preparation programmes in the UK, Australia, USA, China and Japan through to full degree programmes in Singapore, Hong Kong and Australia. Through our academic partnerships with leading universities, our expertise in student recruitment, our exceptional teaching and a real focus on customer service and pastoral care, each year we are proud to welcome thousands of students from more than 100 countries through the doors of our colleges.

One of our most valued partnerships is with Arizona State University (ASU). ASU has an outstanding global reputation and has been ranked #1 most innovative university in the USA. Its graduates rank in the top 10 hired by Silicon Valley employers, its faculty includes world-class award-winning professors and as an institution, it welcomes more than 13,000 international students into its classrooms.

As ASU’s partner, we are responsible for promoting their brand and courses worldwide, handling applications from students all over the world and providing pre-arrival support to students, parents and agents. In order to support ASU recruitment in the Indian subcontinent, we have established a dedicated Admissions team based in the Kaplan International office in Delhi. Come and be a part of it!

As an Admissions Officer, ASU Partnership, your role will be to assess, process and submit student applications to ASU while ensuring industry-leading service levels throughout the student journey for students, parents and partner agents. You will be responsible, as part of a team, for meeting ambitious student recruitment targets to the University. You will have strong organisational skills, excellent attention to detail and the ability to follow defined processes and procedures closely.

You will report to one of the Admissions Managers - ASU partnership and have close working relationships with the India-based recruitment team and the overseas admission teams, including our London head office.

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