Adv. Eng. Infra Stblty
Locations: Hyderabad, Andhra Pradesh, India
Career Area: Technology & Information Security
Key Responsibilities / Duties:
- Complete all tasks related to technical analysis, building and unit testing, quality assurance, system test and implementation in accordance with the IT development life cycle.
- Analyze requirements, design, build and test system components or amendments.
- Always conform to documentation, coding and quality standards as defined.
- Review, discuss and work within agreed timescales and feedback to project managers any variances arising as tasks are performed.
- Understand client business and make recommendations and technology suggestions to solve problems and improve efficiency.
- Understand architecture of applications in order to effectively troubleshoot problems and develop more efficient production processes.
- Be prepared to carry out business analysis tasks to ensure that the development/change meets user requirements and expectations.
- Prepare for and support user acceptance testing.
- Perform quality assurance tests on the work of other developers.
- Prepare all necessary documentation and processes to enable ongoing support of the systems.
- Communicate with internal and external customers, supervisors and management using clear, user-friendly terminology (emails, phone, meetings etc.).
- Assist project managers and line managers in producing estimates for the development phase of projects and enhancements.
- Provide On-Call support for systems based on agreed coverage timeframe.
- Establish ServiceNow development standards.
- Handle general updates and configuration changes/requests
- Facilitate rollout of new applications and modules
- Customize ServiceNow applications as suggested by Process Owners/Business Analysts.
- Ensure latest release of ServiceNow application is implemented in a timely manner with minimal or no disruption to IT operations
- Identify system deficiencies and recommend solutions in Service Now