Advanced Support Engineer

Job Description

Advanced Customer Services (ACS) is a unit within Oracles Customer Service Organization that enables long-term advanced support relationships with many of Oracle's largest customers.

Advanced Support Engineers (ASE) provide support in the continuous operational improvement of Oracle environments.

ASEs do this by leveraging Oracles support-based intellectual property and customers' experiences throughout their involvement with Oracles technologies.

Our goal is for every customer to gain ever more value from their Oracle Solutions by helping them make well-informed decisions regarding the implementation; management and use of Oracle technologies.

Bachelor's degree or up to 2 years of relevant experience.

Technical aptitude: You have an interest, understanding, and curiosity in cloud technology concepts such as Artificial Intelligence, Blockchain, Machine Learning, DevOps, Security, and Oracle Cloud infrastructure

Fluency in English.

Communication skills: You have an ability to collaborate and present concepts clearly.

Innovation: You're open to new ideas and challenges

Agility: You're a pro at embracing change. Your self-confidence helps you learn and adapt wherever you go.

Drive: You have a roll-up-the-sleeves and get the job done attitude.

Resilient and capable of working effectively under pressure.

Strong organization, negotiation, and planning skills

High energy: You're optimistic, and always eager to interact and influence people.

Teamwork: You're a fantastic team player who also loves smashing individual goals.

Critical thinking: You're a natural strategist who can analyze situations, identify issues, and solve problems creatively.

Love & passion for customer success.