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IBM jobs - Advanced Threat Support Engineer

Advanced Threat Support Engineer

IBM

location

experience

0 to 3 Years

salary

Salary not disclosed

qualification

BCA, BE/B.Tech, BSc

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Posted: 3 Years ago

Views: 0

Applications: 0

Openings: 1

Job Description

Your Role and Responsibilities

Provide daily support to users of various computer systems including answering questions, analysing problems, and quickly forming solutions to return systems to proper operation.
Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
Install and maintain virtual servers, software, to replicate customer reported issues, and install security patches and updates when necessary.
Maintain detailed records of daily interactions with customers, reported issues, and completed solutions.
Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information.
Develop training technical notes and troubleshooting procedures to help customer’s support personnel interact properly with software.
Create and implement new processes to improve efficiency and customer satisfaction.

Required Technical and Professional Expertise

1+ years of progressive IT experience and customer service.
Hands-on experience with Linux operating systems (Red Hat Preferred)
Ability to diagnose and troubleshoot basic technical issues
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal

Preferred Technical and Professional Expertise

Linux Certification

Job Particulars

Role IT Software-Engineer

EducationBCA, BE/B.Tech, BSc

Who can applyFreshers and Experienced (0 to 3 Years )

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id473706

Job Category IT/Software , BSc/BCA/BBM

StateMaharashtra

Country India

About Company

International Business Machines Corporation (IBM) is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries. The company began in 1911, founded in Endicott, New York, as the Computing-Tabulating-Recording Company (CTR) and was renamed 'International Business Machines' in 1924.

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