Responsibilities: Answer questions from clients or staff members, providing in-depth explanations Resolve problems with patients, customers, or staff members by finding effective solutions that are beneficial to both them and the company or facility Advise clients and staff members on their available options, or on specific products or services, that might be beneficial to them This might include informing them of available community resources and providing referrals Access customer, patient, and staff files in digital systems in order to provide individuals with information that is relevant to them Write reports and notes from meetings to record problems and resolutions, keeping files updated with current information for each individual they serve
