Responsibilities:
Recruiting, screening, and training new agents.
Analyzing performance and drawing up action plans.
Establishing strong relationships with staff and clients.
Ensuring all staff exercise good time management.
Obeying agency regulations, guidelines, and policies, and ensuring staff does the same.
Researching current industry/market trends and using knowledge for business improvement.
Build and maintain strong customer relationship by providing excellent customer service.
Identify performance improvement areas and provide recommendations.
Communicate agency performance levels including areas of concern to management.
Develop action plans for improving agency performance.
Follow all company and safety guidelines and policies.
Develop business improvement initiatives based on current market trends and competitors.
Manage agency operators to achieve company goals and objectives.
Requirements:
Good leadership and people skills.
Excellent time management.
Great networking abilities.
Ability to work on different projects simultaneously.