· Manage overall performance of the Taxation process by providing strategic and operational leadership, ensuring effective service delivery, maximum client satisfaction and team management.
· 100 % compliant for TDS (Payments and returns)
· Responsible for Tax Audit (Planning and execution)
· Constant update according to changes made by the council (Finance Ministry)
· Should be quickly convert the changes mentioned by council in to rules and implement thru SAP within the control environment.
· Develop and deliver SLAs and ensure that operational processes and procedures are followed. Measure and report Key Performance Indicators (KPIs) on a timely and accurate basis.
· Represent the process in company and governance meetings and with business stakeholders.
· Develop reports and Governance to ensure accuracy of all items processed in the system
· Initiate and ensure execution of continuous improvement and/or re-engineering projects to assure progressive service levels and lower costs with use of automation / digitization.
· Ensure timely identification and reporting of risks. Need to develop Risk matrix and mitigation thereon.
· Ensure effective people management and development, including: staffing & selection, integration of new staff to teams, facilitating technical/ functional training, measuring individual and team performance, providing feedback and managing people issues
· Monitor team performance and ensure that SLAs and KPIs are achieved in the area of operations
Ensure adherence to all statutory and legal requirements and keep updated with latest developments
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