Air Hostess Duties and Responsibilities
- Air hostesses are generally assigned several tasks that must be completed for each flight. We have examined several job listings and found the following to be among the most commonly mentioned for this occupation:
Attend to Passenger Comfort and Safety
- The main duty of an air hostess is to ensure the comfort and safety of a plane’s passengers. Air hostesses review emergency and safety procedures prior to take-off, which includes demonstrating the use of any equipment. They also fill passenger requests, serve food and beverages, and tend to sick passengers, if needed.
Assist Passengers in Deplaning
- It is up to air hostesses to instruct and assist passengers throughout the descent and deplaning process.
- They ensure that passengers are safely in their seats as the plane descends and that all garbage and loose objects have been removed and secured. Once the plane has landed, air hostesses assist passengers in removing all carry-on luggage and direct them to the exits to depart the plane.
Conduct Pre- and Post-Flight Checks
- Air hostesses typically complete a pre-flight check that includes testing and ensuring that all safety equipment is in working condition.
- Following the deplaning process, air hostesses conduct a post-flight check to make sure all passenger items have been removed and seats and trays are placed in proper positions.
- They might do some light cleaning of an airplane’s interior as part of their post-flight duties.
Air Hostess Skills
Great air hostesses are interested in world travel, very good at customer care, highly sociable, and able to carry out a variety of tasks under time pressure. They should also be detail-oriented, organized, and possess the ability to work in a team environment. Air hostesses should be able to and react to crises and stressful situations in a calm and reassuring manner. Finally, air hostesses should be in good physical condition and be able to sit and stand for long periods of time. In addition to these abilities, air hostesses should display the following skills and capabilities:
- Communicating clearly with others
- Reassuring passengers in the event of an emergency, making sure they follow safety procedures
- Ensuring that passengers are made comfortable
- Maintaining a calm demeanor, positive outlook, and an empathetic nature
- Exhibiting excellent interpersonal skills
- Working with a culturally diverse population
- Looking and acting like a professional at all time