FashionAndYou.com jobs - Air Ticketing/Ground Staff/Cabin Crew

Job Description 

We are Hiring for Air Ticketing Ground Staff Cabin Crew 

Salary 18 k to 90 k 

Education Skills 

Required Candidate both freshers and experienced with good communication skills require Candidate should be time flexible 

The only preliminary education for an airline ticketing agent is a high school diploma 

Airlines have their own training facilities that usually consist of a week or two of classroom training followed by onthejob training by shadowing an experienced ticketing agent New agents begin by handling luggage and work up to handling seating assignments completing ticket forms and reserving tickets for passengers 

Responsibilities 

Improve customer service experience create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission 

Develop service procedures policies and standards 

Keep accurate records and document customer service actions and discussions 

Analyse statistics and compile accurate reports 

Recruit mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment 

Keep ahead of industrys developments and apply best practices to areas of improvement 

Control resources and utilize assets to achieve qualitative and quantitative targets 

Adhere to and manage the approved budget Maintain an orderly workflow according to priorities Most importantly airlines often experience bad weather and equipment malfunctions that change flight schedules and sometimes even cancel flights 

The agent must be able to advise travelers of bad news about canceled flights diffuse stressed customers and be prepared to solve customer problems when possible quickly as they arise Experience Extensive customer service experience in a some type of sales position is a good starting place to gain the experience needed to work as an airline ticketing executive Basic computer and typing skills are also needed navigate the ticketing system 

REQUIREMENTS 

Airline ticketing officers handle ticket sales for airlines at airports 

They are often the first person to greet a customer who enters the airport 

Ticketing agents are expected to be clean and neat in appearance in accordance with airline standards 

Airlines often issue employees uniforms and badges for security purposes 

Good communication skills are also important since the ticketing agent will deal with customers in every aspect of the position 

Excellent knowledge of management methods and techniques 

Welcoming passengers on board and directing them to their seats Informing passengers of the aircraft safety procedures and ensuring that all hand luggage is securely stored away Checking all seat belts and galleys are secure prior to takeoff 

Making announcements of behalf of the pilot and answering questions during the flight 

Serving meals and refreshments 

Selling dutyfree goods and advising passengers of any allowance restrictions in force at their destination Reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations Proficiency in English or Hindi Working knowledge of customer service software databases and tools 

Awareness of industrys latest technology trends and applications Ability to think strategically and to lead 

Strong clientfacing and communication skills Advanced troubleshooting and multitasking skills Customer service orientation Considerations Airline ticketing executive must be able to work varying shifts since airline ticket facilities are 24hour businesses 

You must be able to work shifts that include days nights holidays weekends and sometimes overtime hours