AVIATON PVT.LTD jobs - Airline customer service agent

• Entry requirements
  
• You may find it useful to have experience in a customer service role.
  
• A second language may also be required.
  

Skills required

• excellent customer service skills
• strong written and spoken communication skills
• a polite and professional approach
• the ability to solve problems
• the ability to deal tactfully with upset or angry passengers
• IT skills

What you'll do

Your day-to-day duties might include:

• dealing with passenger enquiries about flight departures and arrivals
• checking in passengers and giving seat numbers
• providing boarding passes and luggage labels
• telling passengers about luggage restrictions
• weighing baggage and collecting any excess weight charges
• taking care of people with special needs, and unaccompanied children
• calming and reassuring nervous passengers 

You could also specialise in different areas of airport work like computer control.

You may receive extra allowances for working overtime and unsocial hours, and for foreign language skills. Some airlines provide subsidised travel after a certain period of employment.

Working hours, patterns and environment
Airports usually operate 24 hours a day, so you’ll normally work on a shift system which may include evenings, weekends and bank holidays. 
You’ll mainly work at a check-in desk, and your employer will give you a uniform.


Career path and progressionWith experience, you could progress to a supervisory role, or a management position like flight dispatcher. 

You could also move into other areas of airport operations, or train to become a cabin crew member.

: Contact Person : James _ 99O3IO9472.