Ramp Agents are part of the SkyWest customer service team.
Their responsibilities include: marshaling aircraft, loading/unloading and sorting freight and baggage, servicing the aircraft, assisting with pushback and towing, deicing and other duties as assigned.
Our customer service agents work at airports across the country and represent SkyWest’s professional and positive image.
Responsible for maintaining the safety and security of the ramp at all times
Monitor customer safety during boarding and deplaning, and assist customers in a friendly and courteous manner
Marshal aircraft on the ramp (e.g. directing, assisting and parking all arriving, departing and towed aircraft)
Transfer cargo (including luggage) to other gates, other airlines and to passengers
Observe safe ground-handling procedures and maintenance of ground service equipment, including the performance of equipment checks
Comply with all safety procedures and airline policies
Responsible for courteous, prompt, accurate and careful handling of customer baggage, airfreight and company material; continuous lifting, loading/unloading, sorting and transfer of baggage, freight and company material
Service aircraft as needed (e.g. aircraft lavatories, potable water, window wash, deicing and commissary items)
Assist in ramp set up and storage of equipment and baggage
Constantly communicate with flight crew personnel and other ground personnel
Other duties as assigned by supervisor and manager