IBM jobs - AIX Engineer

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
This role is an individual contributor role, responsible for on-site installation, maintenance and repair of IBM logo hardware, software and operating systems. You will be the primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client

Responsibilities:

• Manage the scope of Hardware Maintenance (with OS- AIX & Linux) including onsite monitoring, administration, management and maintenance of the entire IBM infrastructure
• Manage overall IBM logo products during the day and maintain the service levels
• SLA : 100% calls to be resolved within 4 hours for critical calls, within 24 hours for major and minor calls or as per respective SLA duration whichever is lower
• Perform services activities such as systems assurance, installation planning, account management, systems-level problem determination, discontinuance and relocation of IBM systems and products
• Ensure a high level of client satisfaction with service delivery, technical support and operational services for the client account(s)
• In critical situations be the IBM technical interface to clients and manage the situation until the problem is fixed.
• Articulate, IBM's technical support strategy
• Advise clients of preventive maintenance, configuration, operation and environmental factors which may impact product performance or impair client's IT operation

Required Technical and Professional Expertise

• Minimum 4+ years of experience in IT industry
• Experience in operation and Maintenance IBM Power Systems, AIX / Linux and Storage
• Proven knowledge on the fundamental concepts and technologies associated with AIX Operating Systems (Hardware, Software)
• Ability to perform installation, implementation, customization, operation, recovery and performance tuning
• Demonstrable experience in AIX System Administrator and support various flavors of Unix servers along with experience in HA & VCS cluster technologies
• Validated expertise in backup reports and Initiate actions on backup failure against specific documentation. Implement changes, perform security related tasks, identify and recommend improvements to existing processes and procedures
• Proficient in patching AIX 6 and 7 / patching Linux version 5, 6 and 7, Update/upgrade OS by requests and all related works
• Willingness to work in nights shifts or support 24 x 7 Coverage as per the Business needs

Preferred Technical and Professional Expertise

• You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
• Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
• Intuitive individual with an ability to manage change and proven time management
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
• Up-to-date technical knowledge by attending educational workshops, reviewing publications