AM- OPERATIONS
Job Category: AM/ Manager
Job Type: Full Time
Job Location: Gurgaon
Job Experience: 1+ year
Eligibility Criteria:
- Any Graduate from a recognized university
- Should have completed a minimum of 12 months in the current role
- Flexible in shift timings to work for 24*7 support
- Must be ready to get cross trained in every line of business of Radical Minds
- Should have relevant experience of BFSI/Travel/Logistic
Role Essentials: Specifies Key Result Areas for the Incumbent
People Management:
- Team management – handling team of BFSI/Travel/Logistic
- Coaching & Feedback – Providing adequate feedback & coaching to improve employee morale & contribute directly in team performance
- Employee Engagement – conducting engagement activities at team as well as organization level
- Attrition & Absenteeism – Adherence to attrition & absenteeism targets aligned as per goals
- Employee Development – provide learning opportunities to team & succession planning
- Monthly Team Connect – Evaluation of team’s performance & monthly 1-0-1 connect with employees
Performance Management:
- Achieving & exceeding all service level agreements/CTQs
- Leading Performance improvement initiatives
- Performing quality checks (Auditing the cases reviewed by team)
- Sharing the client calibration requirements with Sr. Mgr. /Head Ops
- Conducting calibration exercise with quality & training teams as required
Value add Support:
- Assisting in preparing business reviews as required
- Assisting in understanding client’s requirements and conceptualize solutions to meet them effectively
- Assisting with any ad-hoc requirements, as per business
Compliance:
- Adherence to Radical Minds internal policies & all audit requirements for self & team
- Adherence & comply with all client related regulatory requirements
Knowledge and Skills Required:
- Well versed in working with MS Office and Internet Explorer
- Good Analytical Skills (i.e. Data mining, Trend Analysis etc.)
- Conflict Management
- Time Management
- Proven track record of managing/supporting/extensive mentoring experience of minimum 5 to 10 analysts in similar roles
Preferred: Excellent verbal & written English Communication skills
1.5 to 3 Years 
Salary not disclosed 
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