AM- OPERATIONS

Radical Minds
Experience : 1.5 to 3 Years
Education : Any Graduate
Location : Gurgaon
Job Role : HR
Posted on 13 Sep 19
Job is expired
Job DescriptionLast Date 12 Nov 19
AM- OPERATIONS

Job Category: AM/ Manager

Job Type: Full Time

Job Location: Gurgaon

Job Experience: 1+ year

Eligibility Criteria:
  • Any Graduate from a recognized university
  • Should have completed a minimum of 12 months in the current role
  • Flexible in shift timings to work for 24*7 support
  • Must be ready to get cross trained in every line of business of Radical Minds
  • Should have relevant experience of BFSI/Travel/Logistic

Role Essentials:  Specifies Key Result Areas for the Incumbent

People Management:
  • Team management – handling team of BFSI/Travel/Logistic
  • Coaching & Feedback – Providing adequate feedback & coaching to improve employee morale & contribute directly in team performance 
  • Employee Engagement – conducting engagement activities at team as well as organization level
  • Attrition & Absenteeism – Adherence to attrition & absenteeism targets aligned as per goals
  • Employee Development – provide learning opportunities to team & succession planning
  • Monthly Team Connect – Evaluation of team’s performance & monthly 1-0-1 connect with employees

Performance Management:
  • Achieving & exceeding all service level agreements/CTQs
  • Leading Performance improvement initiatives
  • Performing quality checks (Auditing the cases reviewed by team) 
  • Sharing the client calibration requirements with Sr. Mgr. /Head Ops
  • Conducting calibration exercise with quality & training teams as required

Value add Support: 
  • Assisting in preparing business reviews as required 
  • Assisting in understanding client’s requirements and conceptualize solutions to meet them effectively
  • Assisting with any ad-hoc requirements, as per business

Compliance: 
  • Adherence to Radical Minds internal policies & all audit requirements for self & team
  • Adherence & comply with all client related regulatory requirements

Knowledge and Skills Required: 
  • Well versed in working with MS Office and Internet Explorer
  • Good Analytical Skills (i.e. Data mining, Trend Analysis etc.)
  • Conflict Management
  • Time Management
  • Proven track record of managing/supporting/extensive mentoring experience of minimum 5 to 10 analysts in similar roles

Preferred: Excellent verbal & written English Communication skills
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Radical Minds assist in logistics management in a way which helps companies to become bigger, better and more profitable. Our services are cost saving, flexible, & improves performance. 

Job is expired
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