Amazon Web Services - AWS-Lead Administrator
Hyderabad
Experience : 5-8 YEARS
Job Code : 1204675
Mandatory Skills: Amazon Web Services - AWS-L3 Cloud Computing-L3, Cloud-System Center-L1, Cloud Orchestration - Automation-L3, Cloud Orchestration - Automation-L1, Cloud Computing-L1, Cloud Infra Admin-L3, Cloud-System Center-L3
Desirable Skills: ITIL - Service Operations-L2
Language Skills: English Language-L2
Job Description:
Key skills required for the job are:
- Amazon Web Services - AWS-L3 (Mandatory)
- ITIL - Service Operations-L2
- As a Lead Administrator, you should be able to act as a Single point of contact for the technical tower in front of the customer management. Ensure proper communication and quick resolution as a crisis manager.
- Responsible for Vendor Management and people management. Drives day to day operations and work plan allocation/management. Conduct periodic reviews with teams.
- Weekly and monthly status reports to higher management. Participate in business meetings with various stake holders.
- Take corrective actions based on the customer satisfaction surveys. Drive service improvement programs.
- Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
- Effort estimation/reviews on need basis for new projects.