Analyst Application Support jobs in Pune at Medline India

Description Du Poste

About Medline:

Medline Industries India Pvt. Ltd. is engaged in providing offshore business support services to Medline Industries Inc. & its global associate companies in the area of Information Services, Finance & Business processes Management. Medline Industries India Private Limited was setup in 2010 in Pune, India and today we are proud team of 700 plus associates supporting Medline’s healthcare vision across USA, Europe & other International regions.

Medline is America's largest privately held national manufacturer and distributor of health care supplies and services. Today, Medline manufactures and distributes more than 550,000 medical products, encompassing medical-surgical items and one of the largest textile lines in the industry. With 17 manufacturing facilities worldwide and over 25 joint venture manufacturing plants worldwide, along with 40 distribution centers in North America and 50 throughout the world, Medline posted $ 13.0 billion revenue last year.

Why Join Medline

A direct, full-time employment in a large, stable, rapidly growing and yet profitable company.
Privately owned company with no public debts.
No ill effects of recent downturn/recession.
First-rate compensation and benefits package.
Genuine individual growth potential in this new establishment.
Open door and highly ethical work culture, with due accountability.

Education

Required skills:

Associate’s or Bachelor’s Degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.

Experience

3 to 4 years of IT application support/monitoring batch cycles using scheduler application work experience with demonstrated working knowledge of problem solving/troubleshooting skills.

Quick learner on a wide range of issues, including identifying improvement opportunities.
Ability to assess and prioritize faults and respond or escalate accordingly.
Goal oriented individual with organizational skills and a good communicator with a natural aptitude for dealing with people.
Ability to quickly gain knowledge and understanding of technical and business functions.
Excellent problem solving skills, and results-oriented attitude. Excellent team skills, including strong work ethic.
Ability to be proactive and prioritize tasks, including resolving urgent matters without impacting deliverables and productivity.
Self-motivated, professional attitude and works well under pressure.
Basic knowledge of web, application, job scheduling application like CA Autosys or similar products, Unix/Linux environment database servers. Proficiency in Windows operating systems, Microsoft Office Suite, Unix/Linux and FTP utilities. Working knowledge of SAP and scripting will be added advantage
Should be able to function independently, with limited supervision.
Knowledge of IT operations, responsibilities, workflow processes and procedures, in order to resolve most inquiries independently.

Desired Skills

Same as above

Responsibilities

Perform batch monitoring and troubleshooting of batch failures to ensure business requirements are met.
Act as a liaison between support personnel to bring a quick and efficient resolution to problems.
Executes procedures to maintain system operations and be able to contribute in developing new procedures where applicable.
A candidate must be detail oriented, have an ability to communicate effectively (oral and written) and to collaborate in a team environment.
Manage service-impacting events and track resolution within established service level commitments by using appropriate diagnostic procedures, tools and processes.
Perform data center walk-through, monitor safety and environmental conditions within the data centers such as air-conditioning, UPS, generators, and power usage. Supervise contractors who perform servicing or preventative maintenance.
Must maintain a positive, customer-focused attitude in order to interpret and fulfill requests from external customers in a timely manner.
Must possess strong analytical skills in order to interpret data from various sources.