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Analyst - Benefits Administrator Software Engineer/Programmer

Barclays
Experience : 0 to 3 Years
Location : Chennai
Posted on 18 Oct 20
Apply now
Job DescriptionLast Date 16 Dec 20
Job Description :Location: ChennaiThis role provides operational support and service to employees, Stakeholders and Vendors in relation to Benefits day to day activities, employee queries and escalationsThe role holder is responsible for investig

Job Description

Location: Chennai
This role provides operational support and service to employees, Stakeholders and Vendors in relation to Benefits day to day activities, employee queries and escalationsThe role holder is responsible for investigating queries that arise out of monthly My Rewards/Benefit interfaces and Pension Pay overs and must be able to work within a high level of governance and controls
Person must work to identify continuous improvement and trends with the ability to make recommendations where service improvement/change is necessary
What you will be doing?
75%
Provide second tier level of advice, investigation and resolution for query management of My Rewards and Benefit activity instigated by My Rewards, Vendors, Employees or Stakeholders
Analyse and resolve queries generated out of the weekly interfaces
Work with other teams within HR Services, Reward and third party suppliers to resolve and investigate root cause
Complete pay overs working with third party suppliers, Towers Watson, Legal and general and BWCI as appropriate
Complete My Reward Benefit and Pension reconciliations working with Stakeholders and Vendors to ensure data issues are resolved and root cause investigated
25%
Ensure controls & checks are timely completed and signed off, governance routines, documents filling requirements and administration processes are followed at all times
Appropriate handling and investigation of customers requests, escalations and complaints Providing constructive feedback and suggestions of suitable corrective actions
Ensure Risk Events are raised on a timely manner, root cause investigated and remediation plans are in place Ensure implementation of efficient preventive measures reducing possibility of all types of risk to minimum
Support HR Operations teams, ensuring that the day to day tasks are completed within SLA, administration of systems and implementation of requirements to the business is effective
What we are looking for?:
Knowledge of calculations and processes both standard practise and Barclays Bank PLC specific where internal policy/dispensations apply
In depth working knowledge of IT systems to include SAP, Siebel (or) any other HR Systems
Knowledge of calculations and processes both standard practise and Barclays Bank PLC specific where internal policy/dispensations apply
Maternity, paternity and career breaks with the ability to identify the correct data applicable to the case in hand to achieve the highest level of accuracy
Customer Service Experience
Excellent communication skills verbal, written & presentation

Skills That Will Help You In The Role

In depth knowledge of MS Excel
Case management problem solving and accuracy/attention to details
General PC skills, including strong excel skills, enabling analysis of accurate MI and data compilation from various reporting tools
Ability to work under tight timeliness, coordinate and prioritise activities, self-discipline and motivation

Where will you be working?
Chennai

Be More at Barclays
At Barclays, each day is about being more as a professional, and as a person Be More @ Barclays represents our core promise to all current and future employees Its the characteristic that we want to be associated with as an employer, and at the heart of every employee experience We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are
Interested and want to know more about Barclays? Visit homebarclays/who-we-are/ for more details
Our Values
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues Simply put, success is not just about what you achieve, but about how you achieve it
Our Diversity
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals
  • Analyst - Benefits Administrator Software Engineer/Programmer
  • Experience : 0 to 3
  • Job Type : Full Time
  • Interview Type : Face to Face Interview


Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Barclays
Apply now
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