Job Description
Job Description :Location: ChennaiThis role provides operational support and service to employees, Stakeholders and Vendors in relation to Benefits day to day activities, employee queries and escalationsThe role holder is responsible for investig
Job Description
Location: Chennai
This role provides operational support and service to employees, Stakeholders and Vendors in relation to Benefits day to day activities, employee queries and escalationsThe role holder is responsible for investigating queries that arise out of monthly My Rewards/Benefit interfaces and Pension Pay overs and must be able to work within a high level of governance and controls.
Person must work to identify continuous improvement and trends with the ability to make recommendations where service improvement/change is necessary.
What you will be doing?
75%
Provide second tier level of advice, investigation and resolution for query management of My Rewards and Benefit activity instigated by My Rewards, Vendors, Employees or Stakeholders.
Analyse and resolve queries generated out of the weekly interfaces.
Work with other teams within HR Services, Reward and third party suppliers to resolve and investigate root cause.
Complete pay overs working with third party suppliers, Towers Watson, Legal and general and BWCI as appropriate.
Complete My Reward Benefit and Pension reconciliations working with Stakeholders and Vendors to ensure data issues are resolved and root cause investigated
25%
Ensure controls & checks are timely completed and signed off, governance routines, documents filling requirements and administration processes are followed at all times.
Appropriate handling and investigation of customers requests, escalations and complaints. Providing constructive feedback and suggestions of suitable corrective actions.
Ensure Risk Events are raised on a timely manner, root cause investigated and remediation plans are in place. Ensure implementation of efficient preventive measures reducing possibility of all types of risk to minimum.
Support HR Operations teams, ensuring that the day to day tasks are completed within SLA, administration of systems and implementation of requirements to the business is effective.
What we are looking for?:
Knowledge of calculations and processes both standard practise and Barclays Bank PLC specific where internal policy/dispensations apply.
In depth working knowledge of IT systems to include SAP, Siebel. (or) any other HR Systems
Knowledge of calculations and processes both standard practise and Barclays Bank PLC specific where internal policy/dispensations apply.
Maternity, paternity and career breaks with the ability to identify the correct data applicable to the case in hand to achieve the highest level of accuracy.
Customer Service Experience.
Excellent communication skills verbal, written & presentation.
Skills That Will Help You In The Role
In depth knowledge of MS Excel.
Case management problem solving and accuracy/attention to details.
General PC skills, including strong excel skills, enabling analysis of accurate MI and data compilation from various reporting tools.
Ability to work under tight timeliness, coordinate and prioritise activities, self-discipline and motivation.
Where will you be working?
Chennai
Be More at Barclays
At Barclays, each day is about being more as a professional, and as a person. Be More @ Barclays represents our core promise to all current and future employees. Its the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Our Values
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.
Our Diversity
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.
0 to 3 Years 
Salary not disclosed 
Chennai
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