Analyst - Customer/Technical Training jobs in Bangalore at DELL

Eligibility:

BE/Btech (CSE, IS/IT) engineering graduates from 2019 Batch with 60% throughout

Role Overview:

This associate-level professional will contribute to the development of training for Dell Technologies Services, their partners and customers. Courses in the curriculum will include both classroom (ILT and Online ILT) and self-paced (eLearning and Video ILT) training. Focused in developing expertise and skills in one or more disciplines of Dell Technologies Portfolio (End-user computing devices, storage platforms, storage networking, server, networking, cloud, virtualization, business continuity, and/or emerging technologies) this individual will work within project teams to ensure that courses and assessments are technically accurate and relevant to the current field environment. In addition to developing both technology/product competence and training capabilities, this individual will need to be self-motivated and contribute to cross-functional, dynamic project environments.

Why Work for Us:

Dell is primed to recruit the best and brightest candidates from across the globe. We take pride in fostering a winning, innovative, inclusive employee culture. We also take calculated risks and we celebrate big victories when they pay off.

Our Employee Value Proposition:

Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and is made real every day by defining expectations for how we work and how we lead.

Key Responsibilities:

Designs, develops, delivers, authors or edits basic, intermediate and advanced e-learning, web-based and classroom curriculum to a variety of audiences including employees, end-user customers, partners, resellers, distributors or systems integrators
Develops technical expertise in one or more technology areas through intensive training and on the job experience
Assists in the setup, configuration, and maintenance of lab infrastructure used for training development and delivery, including testing and validating lab exercises
Assists in training delivery through classroom and lab support of the lead instructor
Contributes to training development as part of a team
Developing content that is more engaging to the learners.
Develop timely and technically accurate training content
Evaluates student and instructor feedback for course updates

Essential Requirements/ Desired Skills:

Analytical skills combined with the ability to work in a fast-paced environment with geographically distributed teams
Good Writing and Communication Skills
Good team and interpersonal skills
Basic knowledge of Scrum and Agile process
Basic knowledge of Content development, editing and publishing tools
Strategic Thinking and Agility
Teaming, Collaboration and Influencing skills
Instructional Design and Content Development Skills
Basic Understanding of Adult Learning Theory
Ability to interact with team members and stakeholders that are both internal and external

Job Location: Bangalore

Salary: 5.5 LPA

Benefits:

Dell offers highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Dell Technologies Education Services is a learner-centric organization that empowers our learners both internal and external to pursue self-directed learning paths, consume more impactful training and maximize the value derived from it.

We accomplish our mission by consulting with learners, stakeholders, and technical SMEs to define, design and develop optimal learning solutions to meet their needs. We follow AGILE development framework across Education Services to ensure speed, flexibility and continuous improvement. We apply the right tools to support our modernized approach to learning. We create modern digital learning outputs with defined use cases and deliverables to meet targeted learning needs

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy),age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Learn more about Diversity and Inclusion at Dell.