Analyst II-Sys Admin Support jobs in Hyderabad at Bank of America

Analyst II-Sys Admin & Support

Hyderabad, India

Requirements*

Strong understanding and working knowledge of Technology support components like End user support, Helpdesk, Networking, Server and Virtualization technologies
4+ years of real time ecperience in managing or supporting in the IT industry with relevant certifications and degrees
Must possess a strong ability to multitask simultaneous management and team escalations.
Collaborative approach and ability to work well with others
Manage vendor and customer relationships associated with area of responsibility
Manage the VDI setup and systems for availability, patches and service offerings
Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
Be a Tech expert wherever required in order to resolve issues as quickly as possible
Provide technology expertise and thought leadership with an emphasis on desktop & VDI technologies (Windows Operating System, Baseline productivity software, Security configurations, Backend infra to manage the desktop deployment, software packaging / deployment),and operational excellence
Demonstrated ability to identify and drive operational and process improvements
Strong presentation skills are required, as this position will closely interact with the Clients, customers, and various levels of management.
Should adhere to compliance
Strong verbal and written communication skills are required
Proven track record of successful people and vendor management
Excellent leadership and mentoring abilities.
Education : BE / BCOM

BA Continuum is a nonbank subsidiary of Bank of America, part of our Global Business Services in the bank. Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for the individuals, businesses and institutional investors we serve worldwide.