Provides daily status updates on progress of exceptions to the team with regard to daily workflow
Handles resolution of issues and communicates issues to the team and partner areas
Ensures partner and client satisfaction
Tracks trends within the daily data (SLA/ORA) and partner to enhance their processes / procedures
Responsible for identifying and resolving problems within established guidelines
Expected to use some initiative but refer more complex problems to supervisors/experts
Works effectively as a team member but also independently
Knowledgeable of the core aspects of the job
Working towards becoming proficient in all areas of the job
Running and creating formal reports
A College or University degree and/or relevant Client Accounting work experience is required. Excellent oral and written communication skills are required In-depth Client Accounting / Industry Knowledge is required Highly flexible and adaptable to change
At Northern Trust, we place a huge value on “fit” – our clients, the services we provide, the technology we create, and most importantly, the people we hire.
As an applicant to an Analyst role, we want to get to know you - what you value, how you solve problems, what you aspire to, and whether we’re a good “fit” for your skills and career goals. To help us understand your “fit” for an Analyst role with us we ask you to complete 4 stages.
Take a brief online assessment so we can identify key skills and attributes important for working at Northern Trust.
You’ll be invited to record answers to a number of short interview questions. You may be asked about your knowledge of Northern Trust, your strengths, and your motivations to start your career with us.