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Analyst

Eclerx
Freshers
17,000 - 20,000 Per Month
Posted on 25 Apr 19
Job DescriptionLast Date 24 Jun 19

Job Description

Analyst

Job Description:

  • Resolve Customer queries and Complaints
  • Troubleshooting of technical issues related to customers services
  • Assist the customers on queries regarding their Products and Services via CHAT or voice
  • Ability to analyze information and evaluate results to choose the best solution and solve problems
  • Ensure that appropriate steps were taken to resolve customers problems and providing feedback accordingly
  • Conduct quality monitoring on voice calls and chats

Responsibilities and Duties

Desired Candidate Profile

  • Any Under graduate Fresher/Graduate Fresher are eligible
  • Any experience up to 4 years are also eligible
  • Flexible to work in Night Shifts / 24*7
  • Excellent verbal, written communication and listening skills
  • Should have good command over EnglishGrammar and Fluency in English

Benefits

  • CTC Slab:Rs. 2 Lacs to Rs. 2.50 Lacs + Night Shift allowance
  • Other Benefits:Free Medical Insurance, Free Cab for Junior Analysts and Subsidized cabs for Analysts (Home pick & Drop)
  • Job Type: Full-time
  • Salary: ₹1.97 to ₹2.20 /year
  • Contact Person : Soma

Job Role

Job Type

Interview Type

Face to Face Interview, Telephonic Interview

Company Description
eClerx is an Indian IT consulting and outsourcing multinational company based in Mumbai and Pune.[1][dead link] eClerx is a public limited company whose shares are listed on the Bombay Stock Exchange and National Stock Exchange of India. The company listed on the bourses on Monday, 31 December 2007. In April 2012, eClerx acquired Agilyst Inc to grow its footprint in the U.S. cable and telecom industry.[2] On 31 March 2015, eClerx acquired Creative Services Agency CLX Europe, for a total purchase consideration of up to EUR 25 million.[3]
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