TCS jobs - Analyst

Analyst

TCS
experience 1 to 4 Years
salary Salary not disclosed
qualification
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Posted: 4 Years ago
Views: 0
Applications: 1
Openings: 1

Job Description

Analyst

NCR

1 - 5 years of experience

Job Function: BUSINESS PROCESS SERVICES

Role: Analyst

Job Id: 152246

Desired SkillsBPS : Collections

Qualifications : BACHELOR OF ARTS, BACHELOR OF BUSINESS ADMINISTRATION, BACHELOR OF BUSINESS MANAGEMENT, BACHELOR OF COMMERCE, BACHELOR OF HOSPITAL MANAGEMENT

Job Description:
• Contact customers daily in manual and dialer environment for past due payments.
• Meet required productivity metrics, i.e. call volume levels, contacts made, payment promises secured, Amount collected etc.
• Meet required criteria for call quality standards.
• Perform customer service functions by responding to inquiries and complaints.
• May recommend repayment schedules and settlements to manage losses and make other recommendations to management as needed.
• Review account late fee waivers, due date changes, etc., and make recommendations to team lead or supervisor.
• Adhere to Customers accounting and collection policies.
• Maintain customer relations with a high degree of internal and external customer service.
• P ossess effective problem solving skills to ensure timely problem recognition and resolution.
• Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
• Negotiate recovery of outstanding payments with customers by identifying the reason for the overdue payment(s),
• Using company guidelines to agree a solution to resolve the arrears.
• Recording and updating customer information via the organization’s internal systems
• Resolving customer queries at first point of contact
• Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer
• Ensure call handling and service quality is maintained
• Contact customers using automated dialer and manual dial telephone systems.
• Responsible for own portfolio of accounts
• Contact with external agencies.

Person Specification:
• Excellent telephone manner/interpersonal skills
• A customer focused, enthusiastic and flexible approach
• Ability to work in a targeted environment
• Good problem solving, questioning, negotiating and influencing skills
• Adaptable to change and ability to work under pressure
• Ability to work to a high degree of accuracy
• Consistently high standard of time keeping and attendance
• Basic keyboard proficiency

Job Particulars

Role Others
Who can applyExperienced (1 to 4 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id263684
Job Category 1 to 3 Yr Exp
StateDelhi
Country India

About Company

The TCS goIT Student Technology Awareness Program inspires the workforce of the future.
According to the U.S. Bureau of Labor Statistics , there will be about 4.4 million jobs that require computer science and information technology skills by 2024. Increasing demand for technology professionals is fueled by growth in mobile solutions, cloud computing, connected devices, and big data.
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